Shipping & Delivery Policy

1. Order Processing Time

All orders are processed within 24 hours, excluding Sundays and public holidays.

Orders placed after 2 PM may be processed on the next business day.

During high-volume periods, such as festivals and sales, processing may take an additional 1–2 business days.

2. Shipping Time & Delivery Estimates

We ship across India through trusted courier partners.

Estimated delivery window: 4–8 business days

• Metro cities: 4–5 business days

• Tier 2/3 cities: 5–7 business days

• Remote/ODD locations: 7–8 business days

These are estimates provided by our courier partners. Actual delivery times may vary depending on location, weather conditions, operational loads, transportation issues, or courier delays.

3. Tracking Information

You will receive a tracking link via SMS or email once your order has been shipped.

Tracking updates may take 12–24 hours to appear after dispatch.

If your tracking information has not been updated for more than 3 days, please contact us at support@avarra.in.

4. Shipping Fees

• Standard shipping: Free, unless otherwise stated at checkout.

• COD fee, if applicable: Displayed at checkout.

• Any additional fees charged by the courier due to remote-location delivery are borne by the customer.

5. Cash on Delivery (COD) Orders

For COD orders:

• The courier may attempt delivery once or twice, depending on local rules.

• If you do not respond to calls or delivery attempts, the order may be marked as RTO (Return to Origin).

• Repeated COD rejections may result in COD being disabled for your account or address.

• We are not responsible if the courier does not call before delivery.

6. Address Accuracy

The customer is responsible for providing a complete and accurate delivery address.

We are not liable for delivery issues caused by:

• Wrong apartment or house numbers

• Missing landmarks

• Incorrect PIN codes

• Incomplete phone numbers

• Unreachable phone numbers

If the address is incorrect or incomplete, the order may automatically be returned to us. No refund will be provided for COD orders returned due to RTO.

7. Delivery Delays

We are not liable for delays caused by:

• Weather conditions

• Public holidays

• Courier operational issues

• Festivals and peak seasons

• Transportation strikes

• Incorrect addresses

• Unreachable phone numbers

Refunds will not be issued solely due to courier-related delays.

8. Lost or Damaged Packages

8.1 Lost Packages

If the courier marks your package as delivered but you have not received it:

• Raise the issue with us within 48 hours.

• We will open an investigation with the courier.

• Courier investigations usually take 3–7 business days.

• A replacement or refund will be issued only after confirmation from the courier.

8.2 Damaged Packages

If your order arrives damaged:

• Take clear photos or videos of the package and product.

• Email the evidence to support@avarra.in within 30 days of delivery.

• Approved cases will receive a replacement or refund in accordance with our Return & Refund Policy.

9. Multiple Shipments

Orders containing multiple items may arrive in separate packages depending on product availability, warehouse location, and courier constraints.

10. Undeliverable Locations

Some PIN codes may be unserviceable by our courier partners.

If your location becomes unserviceable after your order has been placed:

• We will cancel the order.

• For prepaid orders, a refund will be issued within 5 business days.

11. Customer Responsibilities

By placing an order, you agree to:

• Provide accurate delivery information.

• Be available to receive the shipment.

• Respond to courier calls or SMS.

• Track your shipment periodically.

Failure to receive the shipment or respond to delivery attempts may result in an RTO without a refund for COD orders.

12. Contact Us

For shipping-related questions or support, please contact:

Email: support@avarra.in